Refund policy
Returns & The Route Guarantee
We're a pool company. We know what it feels like to buy gear that doesn't hold up, so we back ours two ways.
30-Day Returns
Not happy with your order for any reason? You have 30 days from delivery to return it.
To be eligible, bags must be unused and in their original condition. To start a return, email support@tidemarkbags.com with your order number. We'll send you instructions and a return address. Once we receive and inspect the return, your refund goes back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong item, in which case we cover it.
The Route Guarantee
This one's simple. If your Tidemark bag doesn't outlast the bag you were running before it, email us at support@tidemarkbags.com and we'll refund it.
How it works:
- The guarantee covers the original purchaser with proof of purchase (your order number is enough).
- It applies to normal professional or residential pool vacuum use. It doesn't cover damage from misuse, alteration, or use outside pool service.
- Tell us roughly how long the bag lasted and what failed. Photos help us build better bags, but they're not required for the refund.
- One guarantee claim per bag.
We'd rather refund a bag than have you running gear you don't trust.
Damaged or wrong items
If your order arrives damaged or incorrect, email support@tidemarkbags.com within 7 days of delivery with a photo and your order number. We'll make it right with a replacement or refund — your choice.
Tidemark is a product line of Clear Pools Co. LLC, Knoxville, TN.