Shipping policy

Shipping

Where we ship

We currently ship within the United States. If you're outside the US and want Tidemark bags, email support@tidemarkbags.com — enough interest and we'll figure it out.

Cost

• 1–2 bags: standard shipping calculated at checkout
• 3 or more bags: free shipping, always

Processing & delivery

Pre-orders ship within 2–3 weeks of your order. In-stock orders are handed to UPS within 3 business days. Delivery typically takes 3–7 business days depending on where you are.

If a micron is showing limited stock or availability changes after you order, we'll email you right away with the honest timeline and the option to swap or refund.

Tracking

Every order gets a shipping confirmation email with UPS tracking the day it ships. If your tracking hasn't moved for more than 5 business days, email us and we'll chase it down.

Address issues

Double-check your shipping address at checkout — we ship to exactly what you enter. If you catch a mistake, email support@tidemarkbags.com as soon as possible; we can fix it if the order hasn't shipped. Orders returned to us due to an incorrect address can be reshipped at cost.

Lost or damaged in transit

If UPS marks your order delivered and it's nowhere to be found, or it shows up damaged, email support@tidemarkbags.com within 7 days. We'll file the carrier claim and get a replacement or refund moving — you won't be stuck in the middle.

Tidemark is a product line of Clear Pools Co. LLC, Knoxville, TN.