Privacy policy

Privacy Policy

Last updated: July 12, 2026

This policy describes how Tidemark, a product line of Clear Pools Co. LLC ("we," "us"), collects, uses, and shares your information when you visit or buy from tidemarkbags.com (the "Site").

What we collect

Order information. When you buy from us we collect your name, billing and shipping address, email, phone number, and payment details. Payment card data is processed by Shopify Payments and its processors — we never see or store your full card number.

Device information. Like most sites, we automatically collect information about your device when you browse: IP address, browser type, time zone, pages viewed, and how you arrived at the Site. This comes through cookies, pixels, and similar technologies.

Communications. If you email support@tidemarkbags.com or sign up for updates, we keep that correspondence and your email address.

How we use it

  • To fulfill orders: process payment, ship bags, send order and shipping confirmations
  • To communicate with you about your order or respond to support requests
  • To screen orders for fraud and risk
  • To improve the Site and, where you've opted in, send you product updates or marketing (unsubscribe anytime via the link in any email)

Who we share it with

We share information with service providers who help us operate:

  • Shopify, which powers our store and processes orders — see Shopify's privacy policy at shopify.com/legal/privacy
  • Shipping carriers (UPS) to deliver your order
  • Payment processors to complete transactions

We may also disclose information to comply with applicable laws, respond to lawful requests, or protect our rights.

We do not sell your personal information.

Cookies

The Site uses cookies to keep your cart working, remember preferences, and understand site traffic. You can control cookies in your browser settings, though disabling them may break checkout.

Data retention

We keep order records for our accounting and legal obligations. You can request deletion of your personal information by emailing support@tidemarkbags.com; we'll honor it except where retention is legally required.

Your rights

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you. Email support@tidemarkbags.com and we'll respond within 30 days.

Changes

We may update this policy from time to time. The "last updated" date at the top reflects the current version.

Contact

support@tidemarkbags.com
Clear Pools Co. LLC, Knoxville, TN